The client undertakes the inspection and repair of consumer electronics on behalf of major insurance companies. Their new bespoke database allows them to efficiently manage the whole process from receiving the instruction and arranging collection to final resolution of the claim.
Barcode labels generated so all repair items can be tracked through the process
New instructions, engineer reports and courier collection lists all sent electronically
Labour and part costs recorded against each repair
Invoices calculated and sent via ftp
Letters to consumers are generated via mail merge on demand, or at scheduled intervals
Admin task tracking and reminders
Stock control system for parts
The list of parts required for repairs are compiled during the day as the inspections are done, then emailed direct to the supplier
Extensive management reporting
Milestone repair updates are compiled and sent to insurer via ftp to keep them informed of progress
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